Question 1

What areas do you deliver to?

Accepted Answer

We deliver across India. Enter your pincode on any product page to check serviceability and ETA. See the Shipping Policy for charges and timelines.

Question 2

How much is shipping?

Accepted Answer

Standard shipping is free on orders of Rs 5,000 and above. Below that, shipping is Rs 499.

Question 3

What is your return policy?

Accepted Answer

There are no returns after an order has shipped. Cancel from My Orders before dispatch. Damaged, wrong or missing goods should be reported within 48 hours.

Question 4

How do I cancel an order?

Accepted Answer

Cancel from My Orders before the shipment is handed to the courier, or email care@amaceramics.in. After shipping, prepaid orders are not returned. For COD, the advance is refunded after deducting transport if the parcel has already moved.

Question 5

Do you offer trade pricing?

Accepted Answer

Yes. Register a trade account or submit a bulk enquiry for project pricing.

Question 6

How do I track my order?

Accepted Answer

Sign in and visit My Orders, or use the tracking link sent to your phone and email.

Question 7

Can I visit a store?

Accepted Answer

Yes. Our Bengaluru experience centre is open Monday-Saturday, 10am-9pm. Get directions on the Store Locator.

Question 8

What is Live Shop?

Accepted Answer

A free video consultation with an AMA specialist. Call now during 10am-6pm IST or book a 30-minute slot from Live Shop.